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SUPPORT
Proactive Support From IT Specialists
Comtech have proactive solutions designed to save you money and remove technology headaches through proper systems management.We use a combination of monitoring and maintenance best practices to ensure that your network is running smoothly.
Peace of Mind
You can relax and rest assured that our IT experts are working on your network and making sure things are running smoothly all the time.
Transparency
Have all the information on your IT Network readily available. Reports are given to you monthly to keep you informed.
Increased Productivity
By avoiding the preventable issues and fixing issues faster, your employees will no longer be able to blame IT their time being wasted.
Cost Savings
By avoiding issues and speeding up recovery we will reduce the total cost of owning your network.
Proactive Monitoring
By monitoring your network and performing routine maintenance, we can ensure that problem issues are identified and avoided in future..
Guest Wireless
By monitoring your guest network, we will ensure your guest have no wireless issues and enjoy easy internet access.
SUPPORTING ELEMENTS
Account Manager
You will be provided your very own Account Manager who will ensure the smooth running of your IT Support and Managed Service Subscriptions to the highest level. All our Account Managers are highly experienced and fully understand the demands of modern computing. Your Account Manager will meet you regularly to review service levels and discuss any issues and upcoming activity. With access to all your support cases your AM will provide you with the highest levels of service.
Helpdesk Support
At the very heart of ALL our support packages is our Helpdesk Support team. Professional, responsive and friendly. Based in Dublin we strive to deliver only the absolute best in customer service and technology support. Our Helpdesk team is built upon a solid learning foundation and is backed by the Microsoft programs. In addition we use only the very best in helpdesk management and monitoring software tools.
Managed Monitoring
Our cloud based platform (Mando) monitors and manages all your local and cloud IT infrastructure and applications, including the full range of mobile devices, from a single unified wed‐based dashboard.
Engineering Team
With escalation included; our helpdesk is able to task Onsite Support visits in those situations when working remotely is just not working. By having this included in your support package then there is simply no additional or unforeseen costs to you
PRE-SALES
By analysing customer requirements and by demonstrating our technical support capabilities to you, you will soon realise our Pre-Sales technical consultants can provide you with the correct IT Support and Managed Services solution to fit your business at a price you can afford.
Get us involved from the start! After a Pre-Sales consultation our consultant will provide you all the costs of the services you require in a professional looking report.
Making sure the correct solution and design of your IT Support and Managed Services solution is correct from the start. One of our senior onboarding consultants will finalise the consultation period by providing any additional recommendations and form a ‘statement of works’ for the next step, On-Boarding…..
ONBOARDING WITH COMTECH IS EASY
MAKE THE NEXT STEP AND WE WILL DO THE REST
SERVICE PARTNERS
Computer Technical Services are a dealer or service partner with some of the world’s leaders in computing, telecommunications and services and networking manufactures. Computer Technical Services partnerships enable the integration of many products and technology’s both hardware and software, system solutions and public Internet and Intranet services.
